Refund policy
I want you to love everything you order from The Montessori Nanny. If something isn't right, here's how it works.
Changed your mind
You have 14 days from the day your order arrives to tell me you'd like to return it. Items need to be unused and in their original condition and packaging, with any labels still attached. Just email me at anna@themontessorinanny.co.uk with your order number and I'll send you the return address. For change-of-mind returns, the cost of posting the item back to me is covered by you.
Faulty, damaged or wrong item
If anything arrives faulty, damaged, or not what you ordered, please email me within 30 days at anna@themontessorinanny.co.uk with your order number and a photo if you can. I'll sort a replacement or a full refund, and I'll cover the return postage.
Your refund
Once your return arrives back and has been checked, I'll refund you within 14 days, to your original payment method.
A note on how I ship
My products come directly from carefully chosen European and UK makers, so returns are arranged individually — that's why I'll always send you the right return address once you're in touch. It's quick, and I'm here to help at every step.
Items I can't take back
For hygiene and safety reasons, personalised or made-to-order items can't be returned unless they're faulty.
Your legal rights
None of this affects your statutory rights as a UK consumer, including your right to cancel most online orders within 14 days under the Consumer Contracts Regulations 2013, and your rights if goods are faulty under the Consumer Rights Act 2015.
Any questions?
Email anna@themontessorinanny.co.uk or message me on WhatsApp — I'm always happy to help.